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  • Posted: May 19, 2022
    Deadline: May 27, 2022
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  • Solynta Energy is Nigeria's leading provider of Residential and Commercial Solar Power Systems. We offer a comprehensive service including system design, installation, and maintenance
    Read more about this company

     

    Customer Services Officer

    Location: Ajah, Lagos

    Responsibilities

    • Manage large amounts of incoming phone calls
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies.
    • Take the extra mile to engage customers.

    Requirements and Skills

    • Candidates should possess a  Degree
    • Proven customer support experience in an office
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills.
    • Ability to multi-task, prioritize, and manage time effectively.
    • Must live on Lagos Island.

    Salary
    N80,000 monthly.

    Method of Application

    Interested and qualified candidates should send their CV to: jobs@solyntaenergy.com using the Job Title as the subject of the email.

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