Customer Services Officer at Solynta Energy Limited

Location: Ajah, Lagos

Responsibilities

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements and Skills

• Candidates should possess a  Degree
• Proven customer support experience in an office
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Must live on Lagos Island.

Salary
N80,000 monthly.