Customer Services Officer at Dame Chops and Events

Responsibilities

• Assist clients with applications for benefits and entitlement programs
• Advocate for adequate, timely and cost-effective services
• Respond to any issues that occur during the delivery of services
• Assist clients with living independently in their own homes
• Schedule appointments for clients, answer phones and track clients’ service records
• Monitor the services being provided and stay up to date on any services being introduced or discontinued
• Evaluate the quality of all services and identify areas that need improvements.

Requirements and skills

• Interested candidates should possess an OND qualification
• Proven work experience as a Service Coordinator or similar role
• Strong work ethic and service skills
• Excellent communication and interpersonal skills
• Stay up to date with services, policies and regulations
• Strong record-keeping and analytical skills
• Excellent organizational skills and attention to detail.