Customer Services & Front Desk Officer at HR-EX Consulting

Job Summary

• Our client is looking to hire a Customer Services & Front Desk Officer. The ideal candidate will be responsible for delivering excellent service to our patients and maintaining high customer satisfaction.

Key Responsibilities

• Open and maintain patient records
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution.
• Keep patient records and file documents.
• Utilize computer technology to manage patient records.
• Manage patient information and other pertinent information such as addresses and phone numbers.
• Advise patients on company information.
• Compile reports on overall customer satisfaction.
• Resolve customer complaints via phone, email, mail, or social media.
• Manage and record all incoming and outgoing calls and messages to ensure a database for future reference is maintained.
• Greet customers warmly and ascertain the problem or reason for calling.
• Resolve customer complaints via phone, email, mail, or social media.
• Manage and schedule meetings for the Hospital MD.
• Manage requests for meetings by key stakeholders or other outside parties.
• Coordinate relevant meetings, appointments, and functions.

Key Requirements

• Diploma or equivalent; University degree preferred
• Proven customer service experience
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Excellent communication skills and a professional attitude
• Great organizational skills
• Ability to multi-task, prioritize, and manage time effectively
• Available to work shifts, which may include work during evenings, weekends, and public holidays.