Customer Services Executive at Libra Motors Limited

Job Description

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customersТ needs to achieve satisfaction
• Build sustainable relationships and trust with customer through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle Pilots/customer complaint
• Handles Way-bill enquiries and complaint
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file.
• Educate customers and drive online sales

Qualifications

• HND / B.Sc, BA, English, Mass Comm.
• Previous knowledge in Customer Service will add advantage.