Customer Service Supervisor at Marcforte Business Consulting

Job Position: Customer Service Supervisor

Location: Victoria Island

Job Responsibilities

• Manage customer service requests promptly and resolve issues quickly;
• Attracts potential customers by answering product and service questions;
• Maintains customer records by updating information and attend to customer’s concerns and also provide service order;
• Provide satisfactory service on timely basis;
• Periodically checking on the progress on the vehicle and updating customer;
• Follow the standard organization progress and maintaining high customers satisfactory standard;
• Generate counter sales for walk-in customers and record transactions in computer;
• Estimate cost and time needed to do the repair, resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
• Manage a team of proactive team members and generate a daily, weekly and monthly report;
• Perform any other tasks assigned

Job Specification:

• A degree in communication or relevant discipline
• Candidate must have at least 7 – 10 years of experience in a similar capacity
• Previous work experience in a telecommunications firm would be an added advantage
• Good mastery of CRM software and tools
• Candidates must be between the ages of 30 – 35 years of age

Remuneration: Attractive