Customer Service Supervisor at Uncle Stan's Foods

JOB SUMMARRY:

• We are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor is responsible for building a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes.

Responsibilities:

• Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
• Strategizing and monitoring the daily activities of customer service operations.
• Assisting customer service staff with duties where required.
• Training staff in areas of customer service, customer retention and company policies.
• Managing customer flow to ensure proficient customer service.
• Monitoring and authenticating returns, exchanges, and voids.
• Investigating and solving customer service complaints.
• Assisting with the development and implementation of service policies, and explaining these to staff and customers.
• Maintaining documentation pertaining to the customer service department activities.
• Performing additional duties where needed.

Requirements:

• Bsc in Mass Communication or any relevant field.
• 3+ years of work experience in a similar position.
• Proficient knowledge of customer service, standard office practices and procedures.
• Proficient computer skills.
• Outstanding communication skills, both written and verbal.
• Strong people skills.
• Excellent phone etiquette.
• Outstanding organizational skills.