Customer Service Supervisor at Jtechtrade

Job Description

• We are seeking an experienced Customer Service Supervisor to oversee our trading floor and lead our team of Customer Service Agents.
• The ideal candidate will have at least two years of experience in customer service, preferably in the digital assets or gift card industry.
• You will play a key role in ensuring exceptional service delivery and managing daily operations.

Key Responsibilities

• Supervise and support the Customer Service Agents on the trading floor, ensuring high standards of customer service.
• Monitor daily operations and workflow to optimize efficiency and productivity.
• Handle escalated customer inquiries and resolve complex issues in a timely manner.
• Train and mentor new team members, providing ongoing feedback and support.
• Analyze customer service metrics and prepare reports to identify areas for improvement.
• Collaborate with management to develop strategies for enhancing customer satisfaction and service quality.
• Ensure compliance with company policies and industry regulations.
• Stay updated on industry trends, digital assets, and gift card offerings to assist customers effectively.

Qualifications

• Candidates should possess an HND / Bachelor's Degree / Master's Degree.
• Minimum of 2 years of experience in a customer service supervisory role.
• Strong knowledge of digital assets and gift card markets is preferred.
• Excellent communication and interpersonal skills.
• Proven ability to lead and motivate a team.
• Strong problem-solving skills and the ability to handle challenging situations.
• Proficient in using customer service software and tools.