Customer Service Supervisor at JNC International Limited

Job Summary

• The Customer Service Supervisor will oversee the daily operations of the customer service department, ensuring customer satisfaction and smooth workflow. This role involves supervising a team of customer service representatives, resolving escalated issues, monitoring performance, and implementing strategies to improve service quality.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 3+ years of experience in a customer service or supervisory role.
• Strong leadership and interpersonal skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving and critical-thinking skills.
• A customer-focused mindset with a commitment to excellence.
• Strong organizational and analytical skills.
• Ability to motivate and inspire a team.