Customer Service Supervisor at Ace Coterie Consulting

Responsibilities:

•  Overseeing and assessing customer service staff activities, and providing them with regular performancerelated feedback.
•  Strategizing and monitoring the daily activities of customer service operations.
•  Assisting customer service staff with duties where required.
•  Training staff in areas of customer service and company policies.
•  Managing cashier coverage and customer flow to ensure proficient customer service.
• Monitoring and authenticating returns, exchanges, and voids.
• Investigating and solving customer service complaints.
• Assisting with the development and implementation of service policies, and explaining these to staff and customers.
• Maintaining documentation pertaining to customer service department activities.
• Performing additional duties where needed.

Requirements:

• B.sc/HND in a relevant discipline 
• 2 years of work experience in a similar position.
• Proficient knowledge of customer service, and standard office practices and procedures.
• Excellent computer skills.
• Proficient standard office equipment skills.
• Outstanding communication skills, both written and verbal.
• Strong people skills.
• Excellent phone etiquette.
• Outstanding organizational skills.