Customer Service Specialist at SnappyCX

Role Description

• This is a full-time remote position for a Customer Service Specialist at SnappyCX.
• The Customer Service Specialist will be responsible for handling customer inquiries and issues, ensuring customer satisfaction, maintaining phone etiquette, and delivering exceptional customer service experiences on a daily basis.

Qualifications

• Customer Support and Customer Service skills
• Customer Satisfaction and Customer Experience expertise
• Proficiency in Phone Etiquette
• Excellent communication and interpersonal skills
• Ability to prioritize and multitask effectively
• Experience in a customer-facing role is a plus
• Flexibility to work various shifts, including evenings and weekends.
• Great personality with the ability to think 1-2 steps ahead to overcome objections.
• Knowledge of Microsoft Office Suite
• Bachelor's degree is preferred

Responsibilities:

• Respond promptly and professionally to customer inquiries through phone, text, email, and web chat.
• Secure and schedule appointments efficiently, ensuring all customer needs are met.
• Maintain a high level of accuracy and attention to detail in all interactions and scheduling activities.
• Demonstrate a proactive approach in addressing customer concerns and resolving issues.
• Collaborate with other team members to ensure a consistent and high-quality customer experience.
• Keep detailed records of customer interactions and transactions.
• Stay updated on product knowledge and company policies to provide accurate information to customers.