Customer Service Representative at Vitel Wireless Limited

Role

• Greeting customers warmly and assisting with inquires regarding products, services, billing and other related issues.
• Identifying customer needs and recommend appropriate solutions.
• Handling customer complaints or service issues professionally and empathetically.
• Following up with new and existing clients to ensure satisfaction.
• Ensuring the Workspace is clean, organized and that promotional materials are up-to-date and well displayed.
• Maintaining detailed records of customer interactions and progress.  
• Following up with customers to build long-term customer relationships.
• Up-selling and cross-selling services to meet customer needs.                   
• Maintaining knowledge of current promotions, products and company policies.
• Participating in team meetings, training sessions and performance reviews.