Customer Service Representative at VIP Express Tourism Limited

Job Description

• VIP Express Tourism Ltd is seeking a Customer Service Representative with a legal background to join our company.
• The ideal candidate will be responsible for delivering exceptional and top-notch customer service to clients, addressing their queries, resolving any issues, and ensuring a seamless travel experience.
• This is an office-based position, and this role requires excellent communication skills, a customer-centric approach, and a thorough understanding of travel-related services.

Responsibilities

• Resolve customer service enquiries and feedback through accurate and efficient personal attention, and on time.
• Maintain up-to-date knowledge of legislation, policies, procedures, events, activities, industry trends, and changes to Council operations to provide accurate information and assistance to customers.
• Accurately register and record customer requests using a wide range of computer systems, including a Customer Request and Record Management System.
• Assist customers with bookings, cancellations, and amendments.
• Collaborate with other departments to ensure smooth service delivery.
• Record and update customer interactions and transactions in the CRM system.
• Ensure high levels of customer satisfaction through timely and effective solutions.
• Facilitate a culture of continuous improvement, collaboration, and exceptional customer service.

Requirements

• Bachelor’s Degree in law or a related field.
• Proven experience in customer service or a similar role.
• Excellent communication skills, both written and verbal.
• Ability to remain calm and professional under pressure.
• Excellent problem-solving skills and attention to detail.
• Ability to manage multiple customer inquiries simultaneously
• The person must be available to resume immediately.

Skills:

• Customer Relationship Management (CRM) software
• Microsoft Office Suite
• Conflict resolution
• Time management
• Active listening.

Benefits

• Salary Range: NGN 150,000 – NGN 180,000 monthly gross
• Career growth opportunities within the company.
• Comprehensive training and professional development.