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  • Posted: Dec 16, 2021
    Deadline: Jan 17, 2022
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    We run a Business Management System. We are also branched out and well versed in the Telemedicine, Logistics, Agriculture as well as the Travel and Tourism industries.
    Read more about this company

     

    Customer Service Representative

    JOB DESCRIPTION: 
    Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

    ROLES, RESPONSIBILITIES AND FUNCTIONS: 

    • deal directly with customers either by telephone, electronically or face to face
    • respond promptly to customer inquiries
    • handle and resolve customer complaints
    • Identify the appropriate response and strategy to solve customer issues as quickly as possible
    • Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary
    • Be able to manage large amounts of phone calls, chats, emails, and other communication channels
    • Assist customers on placement of orders, refunds, or exchanges
    • Ensure customer satisfaction and maintain professional customer support 
    • Place the customer at the center of the customer service experience
    • Maintain a positive and friendly tone with customers at all times
    • Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
    • Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform
    • Listen to customer complaints and try to identify the cause of their problem to your best ability
    • effective communication skills including active listening, asking appropriate questions, clarifying the issues and expressing oneself clearly.
    • analysis and problem assessment skills demonstrated by the ability to collect the necessary information to identify key issues and identify cause-effect relationships
    • adaptability including the ability to perform efficiently in different environments and with diverse tasks and people
    • stress tolerance and the ability to maintain satisfactory work standards under pressure
    • in-depth product knowledge including proactive learning and understanding

    Requirements: 

    • Bachelor’s degree preferred
    • Proven call center or customer service experience preferred
    • Strong soft skills and communication skills
    • Flexibility to work multiple shifts, including during the weekends or on holidays
    • Must be willing to take part in required initial training
    • Willingness to take and ability to pass background check and drug screening
    • Can demonstrate empathy, listening skills, and speaking skills
    • Basic understanding of office and computer systems/software
    • Can succeed in a fast-paced work environment without being distracted during a customer interaction
    • Willingness to become familiar with the products and services of the company
    • Can work efficiently and manage time accordingly 
    • Must have excellent organizational and multitasking skills

    Key Skills and Competencies: 

    • interpersonal skills
    • communication skills- verbal and written
    • listening skills
    • problem analysis and problem-solving
    • attention to detail and accuracy
    • data collection and ordering
    • customer service orientation
    • adaptability
    • initiative
    • stress tolerance

    Method of Application

    This job has expired or closed. Application is no longer allowed

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