Customer Service Representative at The Borough Lagos

We're seeking a friendly, customer-focused Customer Service Representative to join our healthy food company. You will play a key role in delivering exceptional customer experiences, resolving issues.

Responsibilities:

• Respond to customer inquiries via phone, email, and social media in a timely and professional manner
• Resolve customer complaints and concerns in a fair and courteous manner
• Provide product information, answer questions, and make recommendations to customers
• Process customer orders, refunds, and exchanges accurately and efficiently
• Collaborate with internal teams, including sales, marketing, and logistics, to resolve customer issues and improve customer satisfaction
• Identify and escalate customer feedback and concerns to management
• Maintain accurate records of customer interactions using our CRM system

Requirements:

• Minimum of BSc or its equivalent in any subject
• 1-2 years of customer service experience in a food industry or related field
• Excellent communication, problem-solving, and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Proficient in a Microsoft Office
• Knowledge of healthy food trends and products a plus