Customer Service Representative at Surprise World NG

Responsibilities

• Manage incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Assist in the planning and delivery of surprise and gift items.
• Serves as a basic source of information to clients on style, format, materials, price and services available
• Receives, sorts, prioritizes and processes orders for delivery
• Assists in execution of surprises and decorations
• Maintains the order of work area.

Qualifications

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma Minimum of OND in any management course
• Ability to learn new skills fast
• Decoration/ party planning experience is a plus
• Must be jovial and fun
• Excellent verbal and written communication skills