Customer Service Representative / Sales at ileoja NG

Job Summary / Description

• We are seeking a results-driven and persuasive Customer Service Representative / Sales Closer to join its E-Commerce Department.
• The ideal candidate will be responsible for converting qualified leads into paying customers by effectively presenting products/services, addressing objections, and guiding prospects through the final stages of the sales process.
• The Sales Closer plays a critical role in revenue generation by ensuring high conversion rates, maintaining strong customer relationships, and delivering an exceptional buying experience aligned with the company’s growth objectives.

Key Responsibilities

• Engage with inbound and outbound leads generated through the company’s e-commerce platforms and marketing channels.
• Convert prospective customers into successful sales through effective communication and negotiation strategies.
• Conduct product presentations, consultations, and closing conversations via calls, chats, emails, or virtual meetings.
• Identify customer needs and recommend suitable products or services.
• Handle objections professionally and provide solutions that encourage purchase decisions.
• Maintain accurate records of sales activities and customer interactions using CRM tools.
• Follow up consistently with prospects to maximize conversion opportunities.
• Achieve and exceed assigned sales targets and performance metrics.
• Collaborate with marketing and customer support teams to improve customer acquisition and retention.
• Provide feedback on customer behavior, product demand, and market trends.
• Ensure excellent customer experience throughout the sales journey.

Requirements

• Minimum of OND / HND / Bachelor’s Degree in Business Administration, Marketing, Sales, Communication, or related fields.
• Relevant professional certifications in sales or digital marketing will be an added advantage.
• Minimum of 1 – 3 years proven experience in sales closing, e-commerce sales, or high-ticket sales roles.
• Experience working with online sales funnels, lead management, or digital products/services is highly preferred.
• Demonstrated track record of meeting or exceeding sales targets.

Other Requirements:

• Strong internet and digital communication proficiency.
• Availability to work flexible hours when required.
• Professional attitude and strong work ethics.
• Ability to represent the company brand positively at all times.
• Commitment to achieving organizational sales objectives.
• Willingness to learn and adapt in a fast-paced e-commerce environment.

Required Skills & Competencies:

• Strong persuasion, negotiation, and closing skills.
• Excellent verbal and written communication abilities.
• High emotional intelligence and customer relationship management skills.
• Ability to work under pressure and meet sales targets.
• Strong problem-solving and objection-handling abilities.
• Digital literacy and familiarity with online sales tools and CRM systems.
• Time management and organizational skills.
• Self-motivated, goal-oriented, and performance-driven mindset.
• Ability to work independently and as part of a team.