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  • Posted: Dec 17, 2020
    Deadline: Dec 21, 2020
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  • Rolad properties and allied services was established out of the desire to deliver quality properties in prime location in a timely manner with excellent service . we are branded in two major colors Teal Green and white Teal Combines the calming properties of blue with the renewal Qualities of green. The white for us at Rolald represents integrity
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    Customer Service Representative

    Job Description 

    • Deal directly with customers either by telephone, via chat, electronically orface to face
    • Respond promptly to customer inquiries
    • Handle and resolve customer complaints
    • Obtain and evaluate all relevant information to handle services inquiries
    • Provide pricing and delivery information to customers
    • Direct requests and unresolved issues to the designated resource
    • Keep records of customer transactions
    • Recommend our  services to customers by collecting customers information and analyze customers needs
    • Manage large number of incoming calls
    • Follow communication procedures and guidelines
    • Build sustainable relationship of trust  with customers through open and interactive communicationn
    • Identify and assess customers need to achieve satisfaction
    • Take extra miles to enagage customers
    • Update the customer information in the customer service data base during and after each call
    • Work with management to stay updated about the product knowledge  and be informed about any change in the company policy

    Requirement

    • Working  experience as customer service representative 
    • Proven customer support experience
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize and manage time effectively
    • Ability to remain professional and courteous
    • Ability to be calm under pressure

    Method of Application

    Interested and qualified candidates should forward their CV to: careers@roladproperties.com using the position as subject of email.

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