Customer Service Representative / Receptionist at OrgLearning Consult

Job Description

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Preparing letters and reports.
• Implementing and maintaining procedures/office administrative systems

Requirements

• HND or B.Sc in any relevant discipline
• 3 years work experience.
• Excellent communication skills (speak well and write excellently)
• Must possess good command of English
• Experienced and very sound in research and content development.
• Must be computer-literate and tech driven
• Proficient in the use of Microsoft Office with basic accounting skill
• Preferably a female.