Customer Service Representative at Puff and Glaze Limited

Job Summary

• We are seeking a proactive and customer-focused Customer Support Representative with prior experience in the food, hospitality, or event industry.
• The successful candidate will be responsible for managing customer inquiries, processing orders, coordinating with kitchen and logistics teams, and ensuring a smooth and satisfactory customer experience from order placement to delivery.
• This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced, service-oriented environment.

Key Responsibilities
Customer Communication:

• Respond promptly to customer inquiries via phone, WhatsApp, email, and social media platforms
• Provide accurate information about products, pricing, delivery timelines, and company policies
• Handle customer complaints and escalate issues appropriately to ensure timely resolution

Order Management:

• Receive, confirm, and document customer orders accurately
• Coordinate order details with kitchen, production, and delivery teams
• Follow up with customers to confirm satisfaction after order fulfillment

Client Relationship Management:

• Build and maintain strong relationships with repeat customers and corporate clients
• Maintain professionalism and empathy when handling customer concerns or urgent requests

Operational Support:

• Assist in tracking daily orders, event bookings, and special requests
• Ensure all customer interactions are logged and documented for reference and reporting.

Required Qualifications and Experience

• 2–4years’ experience in customer service within the food, hospitality, catering, or event industry
• Proven experience handling high volumes of customer interaction in a fast-paced environment
• Familiarity with order coordination, event bookings, or restaurant operations is highly desirable

Skills and Competencies:

• Excellent verbal and written communication skills
• Strong problem-solving and conflict resolution abilities
• Ability to multitask and remain organized under pressure
• High level of professionalism, patience, and attention to detail
• Proficiency in using WhatsApp Business, email, spreadsheets, and basic office software.

Work Environment and Expectations:

• The role is on-site and requires close coordination with kitchen, production, and logistics teams
• The candidate must be available to respond to customer needs during peak business periods, including weekends or event days when required.

What We Offer

• Competitive salary
• Opportunity to work in a growing food and hospitality brand
• Supportive team environment
• Exposure to corporate, social, and event-based clientele.