Customer Service Representative at Pruvia Integrated Limited

Job Summary

• We are seeking a friendly, professional, and customer-focused customer service representative to attend to customer inquiries, resolve complaints, provide accurate information about products and services, and ensure a positive customer experience.

Key Responsibilities

• Respond promptly to customer inquiries through phone calls, emails, WhatsApp, and other communication channels.
• Handle customer complaints professionally and provide timely solutions.
• Provide accurate information about the company's products and services.
• Maintain proper records of customer interactions, complaints, and feedback.
• Follow up with customers to ensure their concerns have been resolved.
• Escalate complex issues to the appropriate department when necessary.
• Build and maintain positive relationships with customers.
• Identify recurring customer concerns and recommend improvements to service delivery.
• Meet customer service targets and maintain high standards of professionalism.

Requirements and Qualifications

• Minimum of an OND or HND / Bachelor's Degree in Business Administration, Communications, or a related field.
• At least 1–2 years of experience in customer service or a similar role is an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal, problem-solving, and listening skills.
• Ability to remain calm and professional when handling difficult customers.
• Good computer skills and familiarity with Microsoft Office and customer service tools.
• Ability to multitask, work under pressure, and pay attention to detail.

Required Skills:

• Effective communication and active listening.
• Customer relationship management.
• Conflict resolution and problem-solving.
• Time management and organization.
• Patience, empathy, and professionalism.
• Teamwork and adaptability.