Customer Service Representative at Procare Hospital

Key Responsibilities

• Greet and welcome patients, visitors, and guests with warmth and professionalism.
• Manage phone calls, emails, and inquiries, directing them to the appropriate department.
• Register new patients, update patient records, and verify documents as necessary.
• Schedule and confirm patient appointments while overseeing the hospital’s appointment system.
• Maintain organization in the waiting area.
• Provide accurate information about hospital services, doctors, and procedures.
• Assist patients with forms, directions, and basic service needs.
• Liaise with medical staff and departments to ensure smooth communication.
• Address patient complaints with empathy.
• Uphold the confidentiality of all patient records and hospital operations.

Requirements

• Minimum of OND / HND / B.Sc in any discipline (preferably in Business Administration, Social Sciences, or related fields).
• Proven experience in customer service, reception, or front desk roles (healthcare experience is a plus).
• Excellent communication and organizational skills.
• Ability to multitask, prioritize, and remain calm under pressure.
• Proficiency in Microsoft Office tools (Word, Excel, Outlook).
• Warm, approachable personality with a professional appearance.