Customer Service Representative (Outbound) at Mwanga

Job Description

• We are seeking proactive and articulate individuals to join our team as Customer Service Representatives (Outbound) for a 3-month project.
• The successful candidates will be responsible for placing outbound calls to customers to conduct surveys, collect feedback, and accurately record responses.
• This role requires strong communication skills, attention to detail, and the ability to engage professionally with a diverse audience.

Responsibilities

• Make outbound calls to customers to conduct surveys as assigned.
• Accurately record and report responses in the designated system.
• Adhere to daily calling targets and project timelines.
• Maintain professionalism and confidentiality on all calls.
• Escalate any challenges or feedback from respondents as required.

Requirements

• Minimum of OND / HND / B.Sc. qualification.
• Excellent verbal communication and interpersonal skills.
• Previous experience in a call center, customer service, or telemarketing role is an added advantage.
• Fluency in Yoruba is a strong advantage.
• Strong attention to detail and accuracy in data entry.
• Must be available forimmediate resumption (November 17, 2025).
• Proximity to Maryland, Lagos is a plus.

Benefits

• Salary: N100,000 (net) per month
• Opportunity to gain hands-on experience on a high-impact project.
• Work in a dynamic and supportive environment.