Customer Service Representative at Novateur Integrated Solutions Limited

Job Description

• We are seeking for candidates with a creative talent, with the ability to bring on fresh ideas and solve problems. If you are looking to start your career in Customer Service and to join a fast-growing business where employee welfare is taken very seriously, then this role is for you.
• This Customer Service role will expose you to strong technical skills that you need to grow a rewarding career and potentially achieve growth within the business.

Duties & Responsibilities

• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Building strong product knowledge so that you can answer questions at all times.
• Processing orders.
• Ensure customer satisfaction and provide professional customer support.
• Developing the business and identifying rising opportunities.
• Building long-term relationships with prospective customers.
• Evaluating current performance of the business and finding ways to help the business reach its full potential.

Requirements
The ideal candidate should possess:

• Minimum OND qualification
• 1 - 3 years experience.
• Previous experience in a Customer Service role
• Excellent communication skills
• The ability to stay calm under pressure and keep to deadlines
• Strong problem-solving & creative skills
• Strong sales and negotiation techniques
• Has very good and strong tone of voice
• Team working and leadership skills
• Attention to detail
• Time management and organization skills
• Ability to work unsupervised.