Customer Service Representative at Nirvana Synergy

Job location: Okota

Term of employment: Full  time job

Salary: N45,000

Reports To: The supervisor 

Job Overview

The customer service representative will act as a liaison, provide product service information answer questions and resolve every emerging issues that customers may face with accuracy and efficiency.

Responsibilities and Duties

• Managing incoming calls and customer service inquiries.
• Closing sales that will develop into return customers and new customers.
• Identifying and assessing customers needs to achieve satisfaction.

·      Building sustainable relationships and trust with customer accounts through open and interactive communication.

·      Meeting personal/customer service team sales targets and call handling quotas.

Job Requirement

• Must be a good team player
• Must possess good character traits and personality 
• Must have atleast 2 years experience as a customer service representative
• Must have the ability to multi-task, prioritize, and manage time effectively
• Must have customer orientation and ability to adapt/respond to different types of characters
• Must have excellent communication and presentation skills
• Must have at least OND
• Must live within Okota/Ago/Isolo and environs
• Must not be above 26 years of age