Customer Service Representative at Naji Realties

Job Description

• We are seeking a friendly, patient, and professional Customer Service Representative to join our team.
• As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and ensuring their needs are met.
• Your main goal will be to resolve customer inquiries and issues in a timely and efficient manner, while also promoting our brand and building strong customer relationships.

Responsibilities

• Answer customer calls, emails, and chats in a prompt and professional manner.
• Listen actively and empathetically to customers, understanding their concerns and needs.
• Provide clear and concise solutions, resolutions, and explanations to customers.
• Resolve customer complaints and issues in a fair and timely manner.
• Document customer interactions and updates in our system.
• Collaborate with internal teams to resolve complex customer issues.
• Stay up-to-date on product knowledge and company information.
• Meet and exceed customer satisfaction and performance targets.

Requirements

• Bachelor’s Degree in Social Sciences or equivalent required.
• Must reside in Abuja preferably around Utako.
• Minimum of 3 years of customer service experience preferably in the hospitality industry.
• Excellent communication, listening, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong patience, empathy, and understanding.
• Proficiency in computer software and technology.
• Ability to work varying shifts, including evenings and weekends.