Customer Service Representative at Myafrimall Logistics Limited

Job Responsibilities

• Establish and maintain effective communication with clients through meetings, calls, and regular follow-ups.
• Respond promptly to customer inquiries, providing clear and accurate information about our services.
• Conduct item inspections for defects and promptly report any issues.
• Ensure packages are taken to the airport as at when due and ensure proper due diligence.
• Maintain detailed and organized records of all customer interactions and sales activities.
• Track and monitor shipments, ensuring clients and internal teams receive timely updates.
• Efficiently process, pack, and ship orders with a high level of accuracy.
• Prepare and ensure all required shipping documentation is complete, including bills of lading and customs paperwork, adhering to all compliance standards.

Requirements

• A Bachelor's Degree in any discipline, including but not limited to Social Sciences and Business Management.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• 3-5 years of proven experience in customer service or a similar role.
• Excellent interpersonal skills with the ability to interact effectively with diverse clients.
• Ability to thrive in a fast-paced and dynamic environment.