Customer Service Representative at MacTay Consulting January, 2022

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- Customer Service Representative at MacTay Consulting
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Posted: Jan 18, 2022

Deadline: Feb 21, 2022
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MacTay Consulting has been in existence for over 28 years in Nigeria. We are a member of TACK and TMI, international consulting companies operating in over 60 countries and with a combined experience of over 80years. Our global network of partners and experience means that our clients enjoy all the benefits of a local office, while drawing upon our multi...
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Customer Service Representative
- Job Type Full Time
- Qualification BA/BSc/HND , OND
- Experience 1 - 4 years
- Location Edo , Imo , Lagos , Oyo
- Job Field Customer Care, Success and Service
Locations: (Ajah, Lekki, Ketu, Ikeja, Agungi Lekki, Berger, Oniru, Ikota Lekki, Okota and Ejigbo) Lagos, Enugu, Ibadan - Oyo, Owerri - Imo and Benin City - Edo

Responsibilities
- Managing inbound and outbound contacts, as well as de-escalating situations with unhappy customers.
- Providing patient assistance and support.
- Guiding callers through troubleshooting.
- Supporting company compliances and protocols.
- Processing timely referrals to referral attorneys within our network database.
Requirements
- Candidates should possess a Bachelor's Degree, HND or OND in relevant fields with 1 - 4 years work experience.
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Customer Service Representative at MacTay Consulting

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