Customer Service Representative at MacTay Consulting

Locations: (Ajah, Lekki, Ketu, Ikeja, Agungi Lekki, Berger, Oniru, Ikota Lekki, Okota and Ejigbo) Lagos, Enugu, Ibadan - Oyo, Owerri - Imo and Benin City - Edo

Responsibilities

• Managing inbound and outbound contacts, as well as de-escalating situations with unhappy customers.
• Providing patient assistance and support.
• Guiding callers through troubleshooting.
• Supporting company compliances and protocols.
• Processing timely referrals to referral attorneys within our network database.

Requirements

• Candidates should possess a Bachelor's Degree, HND or OND in relevant fields with 1 - 4 years work experience.