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  • Posted: Mar 11, 2022
    Deadline: Not specified
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    Hush’D is a skincare, beauty, and wellness company. We commenced operations in Lagos, Nigeria in 2014, after it was duly registered under the Corporate Affairs Commission of Nigeria.
    Read more about this company

     

    Customer Service Representative

    JOB DESCRIPTION

    • Assist the customer service manager to implement proper and excellent customer service delivery across all communication channels.
    • Answer all questions related to the company’s products in a knowledgeable manner.
    • Handle customer complaints; provide appropriate solution and alternatives within the shortest time limits.
    • Provide accurate pricing and delivery information to customers.
    • Inform prospective and old customers of current promotions and discounts on company products.
    • Implement departmental sales strategies to meet and/or exceed individual monthly and quarterly quotas.
    • Gather Customer service-related data, carry out sales analysis and relevant surveys periodically.
    • Keep proper records of customer interactions and transactions.
    • Schedule and follow through on calls with prospective clients and current customers.
    • Maintain a positive customer relationship and help customers identify the product of their needs.
    • Provide customers with accurate, valid and complete information by using the right methods/tools.
    • Direct complex requests and unresolved issues to the appropriate Supervisor/Line Manager
    • Other duties as assigned by Customer Service Manager and MD.

    QUALIFICATIONS AND REQUIREMENTS.

    • Minimum of Higher National Diploma/Bachelor’s Degree.
    • Minimum of 1-3 years of relevant Customer service experience.
    • Ability to use Microsoft Suite tools (Word, Excel etc.)
    • Problem solving skills.
    • Excellent communication and presentation skills. 
    • Ability to multi-task, prioritize, and manage time effectively.
    • Attention to detail and accuracy.
    • Excellent Telephone Etiquette

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.

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