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  • Posted: Feb 21, 2024
    Deadline: Mar 30, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    one of the fastest growing indigenous startups, that focuses on fitness wear-ables and highly customer centric
    Read more about this company


    Customer Service Representative


    • Sell company products and services in your assigned work platform.
    • Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Use your assigned work platform to reach out to customers and verify account information.
    • Manage a large number of websites, WhatsApp, Instagram or any social media platform assigned orders, and attend to incoming calls and customer orders.
    • Cancel or upgrade orders.
    • Assist with the placement of orders, refunds, or exchanges.
    • Advise customers on company products and services.
    • Build sustainable relationships and trust with customer accounts through open and interactive communication.
    • Take payment information and other pertinent information such as addresses and phone numbers.
    • Keep records of customer interactions, process customer accounts and file documents.
    • Provide management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
    • Generate sales and close Transactions.
    • Act as the face of the company.
    • Suggest solutions when a product malfunctions.
    • Handle product recalls.
    • Attempt to persuade a customer to reconsider cancellation.
    • Inform customers of deals and promotions.
    • Utilize computer technology to handle high call volumes.
    • Work with customer service supervisor to ensure proper customer service is delivered.
    • Closeout or open call records.
    • Compile reports on overall customer satisfaction.
    • Maintaining a positive, empathetic and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Knowing the Company’s products inside and out so that you can answer questions.
    • Communicating and coordinating with colleagues as necessary.


    • Minimum academic qualification of a Bachelor's Degree in any related discipline
    • Minimum of 3 years of proven work experience
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt / respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multitask, prioritize, and manage time effectively.
    • The right Candidate should have a deep knowledge in customer service, eloquent with great diction, highly empathetic towards clients and posses strong communications skills.

    Method of Application

    Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.

    Note: Only qualified candidates would be contacted.

    Build your CV for free. Download in different templates.

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