Customer Service Representative at Fort Knox Group

Key Responsibilities

• Attend to customer inquiries via phone, email, and in person
• Provide accurate information about products and services
• Resolve customer complaints in a timely and professional manner
• Maintain proper records of customer interactions and transactions
• Support onboarding of new customers and guide them through processes
• Ensure high levels of customer satisfaction and retention.

Requirements

• Minimum of a Bachelor’s Degree (B.Sc./HND) in any discipline
• Must be a fresh graduate (0–2 years experience)
• Strong communication and interpersonal skills
• Good problem-solving ability and attention to detail
• Proficiency in Microsoft Office tools
• Ability to work in a fast-paced environment.