Netzence Sustainability Limited is a leading green technology and climate management company focused on accelerating Africa's transition to a net-zero emissions economy. Headquartered in Nigeria, the company develops hardware and software solutions to track, calculate, and incentivize carbon footprint reductions for businesses and individuals
The Customer Service Representative will deliver frontline customer support and ensure that clients receive excellent assistance with the technical aspects of products or services and solidifying customer satisfaction. Fintech experience is mandatory.
Key Responsibilities
Working on the customer support department’s day-to-day functions.
Resolve issues in an orderly, polite and timely manner.
Responding to inquiries and escalation of complex customer support issues.
Implementing customer support processes to enhance customer satisfaction.
Being aware of all new information related to products, procedures, and trends.
Maintaining records and providing detailed reports on the customer dealings (KYC reports).
Seamless customer service operations and ensuring customer retention.
Ensure optimum service and sales levels so that each customer receives excellent sales and customer service experience and solutions.
Requirements
Fluent in English (Native Nigerian Languages are an added advantage)
One (1) to three (3) years work experience preferably in a team lead and/or managerial capacity.
Experience working in a small to medium organization.
Experience dealing with both standard and high-end customers (fintech or service industry).
Average Salaries in Nigeria in 2026This guide brings together the average salary in Nigeria based on recent 2026 salary benchmarks. Salaries are listed by industry, experience level and city to give jobseekers, employers and HR professionals a more useful picture of salary levels in Nigeria in 2026.
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