Customer Service Representative (FinTech) at Netzence Sustainability Limited

Role Summary

• The Customer Service Representative will deliver frontline customer support and ensure that clients receive excellent assistance with the technical aspects of products or services and solidifying customer satisfaction. Fintech experience is mandatory.

Key Responsibilities

• Working on the customer support department’s day-to-day functions.
• Resolve issues in an orderly, polite and timely manner.
• Responding to inquiries and escalation of complex customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Being aware of all new information related to products, procedures, and trends.
• Maintaining records and providing detailed reports on the customer dealings (KYC reports).
• Seamless customer service operations and ensuring customer retention.
• Ensure optimum service and sales levels so that each customer receives excellent sales and customer service experience and solutions.

Requirements

• Fluent in English (Native Nigerian Languages are an added advantage)
• One (1) to three (3) years work experience preferably in a team lead and/or managerial capacity.
• Experience working in a small to medium organization.
• Experience dealing with both standard and high-end customers (fintech or service industry).
• Computer-based knowledge.