Customer Service Representative at Fibrehub Internetworking Limited

Location: Ogba/Omole Junction

Salary: N80,000

Job Brief:  

We are seeking a Customer Service Representative who will be responsible for promptly and effectively addressing customer queries, issues and ensuring customer satisfaction.

Responsibilities

• Provide excellent customer service by responding to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Keep accurate and detailed records of customer interactions and transactions
• Identify and escalate priority issues to the appropriate team member or manager
• Stay up-to-date with product and service knowledge to effectively assist customers
• Collaborate with Fiber Engineers to ensure customer satisfaction and retention
• Attend training and professional development programs to improve customer support skills

Qualification

• Excellent communication skills in English
• Ability to handle customer queries and complaints in a professional and empathetic manner
• Familiarity with customer support software and tools
• Strong problem-solving skills and ability to think on your feet
• Flexibility to work in shifts, including weekends and holidays
• Patience and ability to remain calm under pressure
• Attention to detail to ensure accurate documentation of customer interactions
• Willingness to learn and adapt to new processes and procedures in a fast-paced work environment

Note: A Male candidate is advised to apply for gender balance