Customer Service Representative at Fadac Resources

Job Responsibilities

• Deal directly with customers either by telephone, electronically or face to face.
• To provide practical knowledge of customer service related issues in a service organization.
• Respond promptly to customer inquiries and complaints
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Provide pricing and delivery information
• Process orders, forms, applications and requests
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Follow up on customer request
• Provide feedback on the efficiency of the customer service process

Job Requirements

• Minimum of BSc in Mass Communication or any related field
• 2 - 3 years of proven work experience as a Customer service representative
• Good Interpersonal and Listening skills
• Good Communication skills - verbal and written
• Problem analysis and problem-solving
• Knowledge of customer service principles and practices.
• Attention to details and accuracy