Customer Service Representative at ETC Workforce Services Limited

Job Summary

• The Customer Service Representative will work remotely to provide exceptional support to clients, ensuring smooth communication and efficient resolution of inquiries related to logistics operations.
• The role involves handling client interactions, tracking shipments, and collaborating with the operations team to deliver excellent customer experiences.

Key Responsibilities

• Respond to customer inquiries via phone, email, and online platforms.
• Track and monitor shipments, providing timely updates to clients.
• Resolve customer issues and escalate complex cases when necessary.
• Maintain accurate records of customer interactions in the CRM system.
• Coordinate with operations and dispatch teams to ensure timely deliveries.
• Collect and relay customer feedback to improve service delivery.

Requirements

• Bachelor’s Degree or equivalent experience in Business, Logistics, or a related field.
• 1 - 2 years of customer service experience (logistics/supply chain preferred).
• Excellent communication and problem-solving skills.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office tools and CRM/customer support software.
• Ability to work independently and manage tasks remotely.