Customer Service Representative at Eden Solutions and Resources

Location: Lekki Phase 1, Lagos

Responsibilities

• Gather product feedback and communicate to relevant stakeholders.
• Check-in on staff members onboarding journey to identify blockages to approve the member.
• Approach issues staff members face with a perception of eliminating such issues in the corresponding channel.
• Laisse with respective teams and affiliates to ensure all member’ requests and complaints are managed through an effective resolution process.
• Ensure staff members are enabled to sign up process.
• Attend to all staff members without prejudice or discrimination.
• Handle all chats and calls punctually in a courteous and professional manner. 
• Make a minimum of 100 calls per day.
• Respond to members via channel assigned to you.

Requirements and Skills

• Candidates should possess a Bachelor's Degree
• Minimum of 2 years work experience in a fast-paced environment in the Sales and business development area (Preferably banking or fintech)
• Excellent written and verbal skills.
• Fluency in English and other Nigerian languages.
• Empathetic and curious attitude.
• Willingness to work weekends, occasional holidays and outside of standard 9-5 business hours.
• Experience in Customer service, telemarketing and Customer experience.
• Ability to utilize personal creativity and personal initiative to solve problem.
• Ability to meet deadlines.
• Keen attention to detail.
• Strict confidentiality.