Customer Service Representative at Ecosourcing Global Resourcery Limited

Position Summary

• S/he is responsible for the management of the end-end activities involved in receiving, escalating, and monitoring customers’ complaints, technical and commercial issues.

Essential Duties and Responsibilities

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools like CRM, Agility, ERP
• Ensuring First Call Resolution of Customer Complaints and Escalation by handling customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Take the extra mile to engage customers.
• Capturing and documentation of interaction with all customers including contact phone number, email address, meter account number, and any other customer data information as may be required from time to time by the business.
• Meet personal/customer service team sales targets.
• Follow communication procedures, guidelines, and policies.