Customer Service Representative at DEDA Hospital

Job Description

• To greet patients warmly when they arrive at the medical office, clinic or hospital.
• Skillfully manages all but the most challenging customer situations and Knows when to ask for additional support from supervisor
• Make, receive and answer telephone calls on behalf of the hospital, respond to and send faxes.
• To gather information from patients upon patients' arrival completing data forms appropriately.
• Responsible for all incoming and outgoing mails on behalf of the hospital.
• Accurately registers a patient with the right information. Check patient’s record to ensure name tallies with Hospital number, Verifies Patient by asking for his/her Hospital Number and name.
• Quickly address problems even with the most demanding customers and also Proactively inform customers of pending delays.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records where records officer is not on duty.
• Give daily and weekly report to head of unit on customer feedback and daily job schedule.
• Confirm patient eligibility the insurance company they are registered with.
• Review referrals and authorizations.
• Gets approval and authorization codes for HMO patients before any treatment is carried out.
• Follow all regulations and guidelines set in the agreement between the health insurance companies and Deda hospital.

Requirements

• Applicants must possess minimum of a first Degree in any discipline from a reputable university.
• Minimum of 2years experience in a similar role. Being in a hospital setting will be an additional advantage.
• Familiar with any Electronic Medical software. 

Female applicants are strongly adviced to apply.

Note:

This role comes with night shift

Interview holds on 7th October 2021, position starts immediatley suitable candidates are selected.