Customer Service Representative at Dalco Solution

We are looking for a smart and responsible Customer Service Representative.

RESPONSIBILITIES

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer account through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas

REQUIREMENTS

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening skill
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Minimum of OND/HND/BSc in related field.