Customer Service Representative (CSR) at ORIKI Group

Job Description

• We are looking for a smart, proactive, and customer-focused Customer Service Representative (CSR) to join our growing team at ORÍKÌ Group.
• The ideal candidate must have a passion for creating excellent customer experiences and the ability to thrive in a fast-paced hospitality environment.

Responsibilities

• Deliver exceptional customer service and ensure a positive client experience.
• Handle client inquiries, appointments, and feedback promptly and professionally.
• Collaborate with the spa and operations team to ensure smooth daily service flow.
• Maintain accurate records of bookings, payments, and customer interactions.
• Uphold ORÍKÌ’s standards of professionalism, hospitality, and client care.

Requirements

• Minimum of 2 years’ experience in a customer service or front desk role, preferably in hospitality, wellness, or retail.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong attention to detail and ability to multitask effectively.
• Must be proactive, well-organized, and a team player.
• Must be willing to work weekends as part of a rotation schedule (off days may fall on weekdays).

Salary
N140,000 / Month (Net)