Customer Service Representative (Cosmetics) at Nirvana Synergy

Location: Okota, Lagos
Reports to: The supervisor

Job Overview

• The Customer service representative will help customers with complaints and questions provide product & service information, process orders and returns with accuracy and efficiency.

Responsibilities and Duties

• Processing and closing sales and transactions satisfactorily.
• Answering questions about company’s product and services.
• Collecting, Identifying and analyzing customer feedback and complaints.
• Following up with prospective and current customers on their use of our products in order to retain them.
• Developing and documenting knowledge into helpful content.
• Building sustainable relationships and trust with customer accounts through open and interactive communication.
• Meeting personal/customer service teamsales targets and call handling quotas.

Job Requirements

• Must have at least OND.
• Must have at least 2 years experience as a customer service representative.
• Must have knowledge on cosmetology.
• Must be a good team player, possess good character traits and personality.
• Must have the ability to multi-task, prioritize, and manage time effectively.
• Must have customer orientation and ability to adapt/respond to different types of characters.
• Must have excellent communication and presentation skills.
• Must live within Okota/Ago/Isolo and environs.

Salary
N50,000 monthly.