Customer Service Representative at Corporate World Wear

Key Responsibilities

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, create and process customer accounts and file documents.
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and quotas.
• Follow communication procedures, guidelines and policies
• Document knowledge in the form of solution articles.

Requirements

• BSc / HND in a relevant field related to your preferred role
• Must have at least 1 year experience in chosen role
• Minimum of Second Class Lower
• Must have completed NYSC
• Must not be more than 28 years old.
• Must reside within Gbagada and its environs.
• Must be innovative and possess problem solving skills
• Familiarity with social media platforms
• Must be available to resume immediately.