Customer Service Representative at ConSol Limited

Job Duties/ Responsibilities/ Accountabilities 

• Handle customer complaints or enquiries via telephone, emails or text messages. 
• Provide customers with needed information and support 
• Make outbound calls. 
• Receive inbound calls 
• Ensure that customers/callers are satisfied. 
• Gather information from customers.. 
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed. 
• Exhibiting competent product Knowledge. 
• Promote good listening skills. 
• Manage length of calls. 
• Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors and call centre manager to ensure synergy and all time customer satisfaction Adherence to call script and call centre policies. 
• Compile reports.

Education Qualification:

• Minimum of ND in Mass Communications or any related field