Customer Service Representative at ConSol Limited

Job description

• Handle customer complaints or enquiries in Hausa, Yoruba and Igbo when required, via telephone, emails, chats or text messages.
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction.
• Adherence to call script and call centre policies.
• Compile reports.

Experience:

• Minimum of 0-2 years relevant work experience.
• Working knowledge of appropriate CRM software and understanding of the Contact centre industry.

Only applicants living within the following axis will be considered:

• Oshodi/Mafoluku/Ilupeju/Mushin
• Ilasa/Cele/Isolo/Okota/Ijesha
• Gbagada/Bariga/Somolu/Oworoshoki/Anthony
• Onipanu/Palmgroove/Fadeyi/Obanikoro
• Ajao/Maryland
• Ojota/Ogudu

Job Types: Full-time, Contract

Pay: ₦65,000.00 per month

Language:

• HAUSA, YORUBA, IGBO (Are Required)