Customer Service Representative at Chiji14xchange

About the job

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Good grammar, spelling and punctuation.

• Communicating with customers through various channels like systems.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines

• Maintain a courteous and calm manner at all times to de-escalate stressful situations

• Document information to create, update, or adjust customer accounts.

• Prepare call-related information for purposes of auditing and reporting.

• Suggest products and services to clients based on their requests and needs.

• Customer orientation and ability to adapt/respond to different types of characters

Qualifications for Customer Service Agent

• Must be computer Savvy

• Efficient and effective team player.

• Good grammar, spelling and punctuation.

• Good phone etiquettes and communication skills.

• must be willing to work on shift basis

• Be willing to work under pressure.

• You must be resident in Lekki/Ajah or its environs most preferably.

• Have at least 2 year experience on the job.

• Must have completed NYSC.

• Bsc/Hnd in communication,computer science, mass communication or any related course

Industry.