Customer Service Representative at CapitalSage Technology Limited

Job Description

• Maintain customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right tools
• Handle customer complaints, provide appropriate solutions and follow up to ensure resolutions
• Meet personal/team sales targets and call handling quotas.
• Keep records of customer interactions, process customer accounts, and file documents
• Maintaining a positive, empathetic, and professional attitude toward customers at all times

Requirements

• Proven customer support experience
• (HND/B.Sc.) in any discipline
• Excellent Communication Skills - Ability to communicate effectively with others orally and in writing
• Ability to multitask, prioritize and manage time effectively.
• Familiar with CRM systems and practices