Customer Service Representative at Brint School

Job Summary

• Are you passionate about education and exceptional customer service? Brint Online School, a leading provider of innovative online learning solutions, is seeking a dedicated Customer Service Representative to join our dynamic team. In this role, you'll be the friendly voice supporting parents, students, and tutors, ensuring smooth operations and positive experiences.

Key Responsibilities

• Respond promptly to inquiries via email, phone, chat, and social media.
• Resolve customer complaints related to course access, payments, scheduling.
• Maintain accurate records of interactions in our CRM system.
• Collaborate with tutors and operations teams to escalate and follow up on issues.

Requirements

• HND or Bachelor's degree in any relevant field; certification in customer service is a plus.
• Minimum of 2 years in customer service
• Excellent communication skills in English (written and verbal).
• Proficiency in Google Workspace, Microsoft Office, and CRM tools
• Strong problem-solving skills and ability to multitask in a fast-paced environment.

What We Offer

• Competitive salary (NGN 110,000 monthly, based on experience).
• Remote work flexibility
• Opportunities for professional growth in the edtech space.
• Supportive team environment focused on work-life balance.