Customer Service Representative at Black Hill

Our client is seeking for a passionate and dedicated Customer Service Representative with experience in the hospitality industry to join their team and help maintain high standards of service.

Key Responsibilities:

• Provide outstanding customer service to guests, ensuring their needs are met promptly and effectively.
• Respond to inquiries via phone, email, and in-person, addressing questions about our services, amenities, and local attractions.
• Handle reservations, cancellations, and modifications with accuracy and attention to detail.
• Collaborate with other departments to ensure a seamless guest experience.
• Resolve guest complaints and issues in a professional manner, striving for complete satisfaction.
• Maintain up-to-date knowledge of hotel services and local events to offer informed recommendations.

Qualifications:

• Previous experience as a customer service representative in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a positive attitude.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in [relevant software or tools, e.g., reservation systems, Microsoft Office].