Customer Service Representative at Banodex Group

Job Brief:

We are seeking an experienced Customer Service Representative who will be responsible for addressing customer inquiries and issues. 

Responsibilities:

• Provide excellent customer service by responding to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Keep accurate and detailed records of customer interactions and transactions
• Identify and escalate priority issues to the appropriate team member or manager
• Stay up to date with product and service knowledge to effectively assist customers
• Collaborate with other departments to ensure customer satisfaction and retention

Requirement:

• Excellent communication skills
• Ability to handle customer queries and complaints in a professional and empathetic manner
• Familiarity with customer support software and tools
• Strong problem solving skills and ability to think fast
• Flexibility to work morning and night shifts, including weekends and holidays
• Patience and ability to remain calm under pressure
• Attention to details to ensure accurate documentation of customer interaction