Customer Service Representative (B2C) at Pharmarun

Role Summary

• We are seeking a Customer Service Representative with pharmacy experience to support and manage customer requests across our digital channels.
• You’ll be the first point of contact for patients and customers looking to place medication orders, resolve issues, or make inquiries.
• Your pharmacy background will ensure you communicate clearly and accurately, especially when addressing medication-related questions.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via WhatsApp, phone, chat, email, and social media.
• Understand and verify medication requests using pharmacy knowledge.
• Assist customers with placing, tracking, modifying, or canceling orders.
• Work closely with the dispatch and pharmacy teams to ensure smooth fulfillment and accurate delivery.
• Escalate complex or clinical queries to pharmacists when necessary.
• Update internal order tracking sheets and CRM tools.
• Follow up with customers for satisfaction, repeat orders, and issue resolution.
• Identify recurring issues and contribute to improving customer support workflow

Requirements

• Interested candidates should possess a Bachelor’s Degree with 2 - 3 years work experience.