Customer Service Representative at Amy Consulting

JOB SUMMARY

• The ideal candidate will serve as the first point of contact for clients, providing excellent customer support, handling inquiries, resolving complaints, and ensuring a seamless client experience across all communication channels.

KEY RESPONSIBILITIES

• Attend to client inquiries via phone, email, and in-person interactions
• Provide accurate information on properties, services, and company offerings
• Handle and resolve customer complaints in a professional and timely manner
• Maintain strong relationships with clients to ensure customer satisfaction and retention
• Follow up on client requests and ensure proper escalation where necessary
• Maintain detailed and accurate records of customer interactions
• Support the sales and marketing team with client-related information
• Ensure a positive brand experience for all clients

REQUIREMENTS

• Bachelor’s degree or HND in Business Administration, Communications, or related field
• Minimum of 2 years’ experience in customer service or client relations (real estate experience is an advantage)
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Proficiency in Microsoft Office tools and basic CRM systems
• Ability to multitask and work under pressure
• Professional, polite, and customer-oriented attitude